Microsoft Tech Support Sucks Sucks Sucks?
Wednesday, December 30, 2009 14:58Posted in category Feature
Since I upgraded to msn premium, I can no longer add subaccounts to the main account. I have tried unsitalling and reinstalling msn premium. I have been calling microsoft support for over a month but nobody can figure out the problem. I am so disgusted with their tech support i India. Whever I ask to talk to a manager, they tell me they are engaged in other conversations.
Is there an msn support department in the USA?
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one of a kind says:
December 30th, 2009 at 4:11 pm
why on earth doesnt anybody understand that u shudnt give money to companies like msn, their OS, their security and their attitude stink to high heaven
when will people open their eyes
mmrtnz says:
December 30th, 2009 at 7:33 pm
HARHARHARHARHARHARHARHAR! I am sorry, that is so classic.
Yes there is, but once you dialed their tech support number, the system or the Interactive Voice Response system will be the one to route your call. This IVR will then transfer you to an agent, it doesn’t matter whether that agent is in India, Manila Philippines or in the US.
The reason why you get an answer – my manager is engage to another call or it is busy at the moment is because of the following reasons:
1. The agent might be telling the truth
2. The agent is de-escalating the manager call or the supervisor call from you and want to help you really. But in your case, the agent cannot understand you completely or solve the problem.
3. The agent doesn’t really want to transfer you to their supervisor or manager.
To help you with that, I went to different sites and found the same answers. Microsoft site is not much of a help.
Additional Information:
1. You can only create 10 additional account, 11 including yours.
2. Ask for a new software
Flyingfi says:
December 31st, 2009 at 12:52 am
All Support does is send you emails telling you to go back to the support page that you sent the email from. Infuriating.